A list of FAQs that will help to ease your mind if you have received a product recall notice for your Swift Caravan or Motorhome.
Touring Caravans manufactured in 2017 model year
As a responsible manufacturer, the safety of our product and customers is of paramount importance and as such we carry out a rigorous programme of testing and detailed operative training to ensure our vehicles meet the required standards for both performance and safety.
At times we become aware of a defect and act proactively to address. We have recently notified the Driving Vehicle Standards Agency of a potential issue in relation to the installation of the front bulkhead on model year 2017 touring caravans and we have started a safety recall.
The number of reported defects is extremely low and a visual inspection by a Swift appointed engineer will quickly identify if a vehicle needs to be returned to the dealer or Swift for rectification work.
Please note, this recall does not include any touring caravans built with SMART HT e.g. Swift Elegance or Sterling Continental
What is the issue?
The bonding and/or fixing of the bulkhead may not have been fully completed in-line with the detailed Swift manufacturing procedure. There are multiple fixings between the floor and side panels into the bulkhead. The defect relates to one specific fixing type where failure leads to extra stress on the other fixings.
Where is the issue?
The Bulkhead at the front of the touring caravan as shown in Figure 1.
What action is Swift taking?
Swift has sent a letter to all registered owners of affected touring caravans requesting owners to book an appointment for a Swift appointed engineer to visit and inspect the bulkhead. We aim to respond to all requests within 10 working days, although this may take longer depending on the volume of correspondence, which is high at this moment in time - therefore it may take us longer to respond.
How do I book a visit from an engineer?
Please refer to the letter sent from Swift. If you have not received a letter but you own a caravan manufactured by Swift Group in 2017, please email FBE@swiftleisure.co.uk with your chassis number.
Why do I need an engineer to visit?
It is Swift Group’s responsibility to ensure your touring caravan meets our standards, and therefore, it is important that a Swift appointed engineer conduct an extensive inspection.
I need to use my caravan before it is inspected, is this OK?
There are a number of simple checks you can make before using your caravan:
a) Look inside the gas locker where the bulkhead meets the side walls panel. There is a metal angle bracket which secures the bulkhead to the side wall panels. Check that all screws are present and hand tight with a screw driver.
b) Look inside the gas locker where the bulkhead meets the upper shelf and check there is no evidence of the joint having moved. This is most evident if the sealant used at the intersection of the two panels is compromised and there is gapping between the two panels.
c) Check the front corner steady winder is still visible through the skirt hole and the winder will attach.
If you are satisfied your caravan meets these checks then our best advise is to carry on and enjoying time away in your caravan.
How long will the engineer need to inspect my caravan?
The check should take around 15-30 minutes to complete.
What happens if the engineer detects an issue?
The engineer will arrange for your vehicle to be transported to your dealership, or to our factory in East Yorkshire for rectification.
Can I book a set day?
Our teams are only able to book the commencing date of your preferred week (not the specific day), these run from Monday to Friday each week (excluding bank holidays).
When will the day and time be confirmed?
Our engineers will call you on the Monday of the booked week to arrange the visit.
Can you go to a storage or camping site?
Yes, when e-mailing please advise us of the location of your caravan and we will attend there providing you have confirmed the site is happy for our engineers to gain access.
When can I expect a reply to my booking email?
We aim to get back to you within 10 working days, however, this does depend on the volume of correspondence, which is high at this moment in time and therefore may take us longer to respond.
What if I cannot send an email?
That’s no problem, you can write to us and someone will respond to you as soon as possible. Please be sure to include a contact telephone number so we can call you.
Can I call?
The best way to contact us is via the e-mail address FBE@swiftleisure.co.uk, as this is a dedicated e-mail address that has been created specifically to deal with this recall.
The Front Bottom End recall has been launched against 2017 models only.
Should you have any concerns relating to your vehicle that is not part of this current recall, please follow the step by step checks shown on the recall page. If any of these defects are present, please contact your retail selling dealership to arrange a further inspection.