Frequently Asked Questions

We're currently dealing with a product recall for touring caravans manufactured in the 2017 model year. If you've received a letter regarding your product please click here

Any Swift Group Dealer, Swift Approved Service Centre or NCC Approved Engineer can carry out your service. Should Swift specific parts be required or a warranty related issue arises all orders and claims must be placed through a Swift Group Dealer or Authorised Repairer.

Swift Group are unable to authorise claims directly from customers, instead a warranty claim must be placed through a Swift Group Dealer or Park Operator and submitted to us. We will assess the claim and if authorised send the part to the repairer. It is possible to extend the warranty of your product through most dealers, this is independent of The Swift Group and is sold as an insurance based policy. For full warranty details look in the Owners’ Handbook.

Only a Swift Group Dealer or Authorised Repairer can complete warranty work. It is however at the discretion of each individual dealership if they choose to complete warranty work on vehicles not supplied by them.

There is a section at the back of the handbook that you can complete and return to the Swift Group to update new owner details.

In order for us to correctly identify your vehicle, the parts contained within and the history, we require the vehicles chassis number or VIN. For Caravans, the chassis number can be found under the A Frame cover, stamped onto the chassis itself. The chassis number can also be, etched on all caravan windows from 1992 onwards.

For Motorhomes, the VIN can be found on the front windscreen and on the plate of the front cross member within the engine compartment and on the Swift manufacturers plate situated on the front bulkhead.

For Holiday Homes, the VIN can be found on the front chassis cross member and also on the Swift manufacturers plate situated on the lower corner of the rear panel.

In all cases, your chassis or VIN will also be recorded on the documentation received when you purchased the vehicle.

All Swift Group Dealers and Swift Authorised repairers have 24/7 access to our online catalogue of parts and will be able to provide you with price and availability. We do not offer a retail service from the factory, all parts must be ordered through a dealer or Authorised Repairer.

Use our Dealer Search and contact them directly with your specific query.

Handbooks for caravans, motorhomes and holiday-homes, (including archives) are available here to download and print if required.

These are available here to download alternatively you can request a brochure to be sent to you via post.

If your service has been completed by a dealer or Authorised Repairer they should record this via our business to business website which they have access to 24/7. However, you can send in a copy of your service invoice and damp record to us directly to update.

Many of our Swift Approved Suppliers manage their own technical and warranty queries. Find their contact details here and they can help you directly.

The Swift Group are aware that insurance related repairs may be placed with the insurers repairer, who may not be an authorised Swift Dealer or Repairer. In this case, the repairer will need to order any required parts through a Swift Group Dealer or Authorised Repairer and customers are reminded this extra process may lead to delays.

The Swift Group are a volume manufacturer, and therefore, we are unable to cater for one-off requests for specification changes. However, your dealer maybe able to modify the vehicle for you, and so, this question should be asked of them.

As a volume manufacturer, we build in batches of vehicles, which are scheduled in advance. Each dealer is aware of our build schedule, and therefore, the quoted lead time is generally accurate.

A full list of our dealer network can be found on our here.

You can locate a demonstration vehicle by searching our model locator database here.

The network of Swift Group dealers will be able to source most parts you require for your vehicle – please note that we do not supply parts direct.

The Swift Group will endeavour to supply spare parts for vehicles, for 5 years from the time of production.

Where the original part is no longer available, Swift will try to advise an alternative system.

Please be aware that any issues, resulting directly or indirectly from a modification of fitment of a non-standard part, even via an approved Swift Group dealer, will not be covered by The Swift Group warranty.

We do not provide parts information including delivery information to customers, your Swift Group dealer has access to an online ordering system, which gives estimated delivery dates for all parts ordered.

All of our Swift Group Dealers have access to our online catalogue, which includes photographs and drawings, to assist our dealers in the identification of parts. The dealers also have access to check the progress of their orders.

All Swift Group caravans have a 6 year body shell integrity warranty and a 3 year Supersure manufacturer’s warranty. In additional to this all 2012 onward caravans come with an extended 10 year body shell warranty from the original date of purchase. This policy is dependant upon complying with terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners’ Service & Warranty Handbook.

In order to protect your investment and to maintain the warranty policy, you must have your caravan serviced annually. We strongly recommend that you continue to have your caravan professionally serviced, even after the warranty has expired.

For each annual service, we state that the van must be serviced within the generous time window of 90 days before each anniversary of the original date of purchase, and 60 days after. For the Supersure Warranty the third service must be completed by the third anniversary of the date of purchase and for the body shell body shell integrity guarantee by the sixth anniversary of the date of purchase.

Annual Service Delays due to the COVID19 situation
The Swift Group recognise that your planned annual service of your caravan or motorhome may have been delayed due to the impact of the COVID19 virus public restrictions. To avoid any unnecessary pressure we are allowing all customers whose service was due between 23 March 2020 and 30 June 2021 an extra six months to complete their annual service.

We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Authorised Repairer. However, we will accept services completed by an NCC approved dealership.

Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.

Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.

The benefit of the 3 year Supersure and 6 year Body Shell warranties may be transferred to a new owner if the caravan is re-sold, providing the terms and conditions have been adhered to, particularly the annual servicing. The benefit of the Extended Body Shell warranty for 2012 onward caravans is non transferrable to new owners and applies to the original registered keeper of the caravan. Further details are available from Swift Group.

We would always recommend that you contact your supplying dealer, or if this is not convenient, your local Swift Group Dealer, or Swift Approved Repair Centre, so that an inspection can take place, and the necessary course of action agreed.

We would recommend that you write to your dealer, copying the letter to the Swift Customer Care Team, quoting the serial number of your caravan, or build number of your motorhome, requesting a response explaining how they will resolve your complaint.

Please contact your Swift Group Dealer.

We would always recommend that you contact your supplying dealer, or if this is not convenient, your local Swift Group Dealer, or Swift Approved Repair Centre, so that an inspection can take place, and the necessary course of action agreed.

We would recommend that you write to your dealer, copying the letter to the Swift Customer Care Team, quoting the serial number of your caravan, or build number of your motorhome, requesting a response explaining how they will resolve your complaint.

Please contact your Swift Group Dealer.

All Swift Group motorhomes have a 3 year body shell integrity warranty and a 3 year Supersure manufacturer’s warranty. In addition to this all 2012 onward coachbuilt motorhomes (excludes van conversions) come with an extended 10 year body shell warranty from the original date of purchase.

Full details are supplied in the owners' Service & Warranty Handbook. This policy is dependent upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners’ Service & Warranty Handbook.

The Fiat or Peugeot element of the motorhome, has an independent warranty, and any questions regarding this, should be directed to Fiat or Peugeot.

In order to protect your investment and to maintain the warranty policy, you must have your motorhome serviced annually. We strongly recommend that you continue to have your motorhome professionally serviced, even after the warranty has expired.

I am having trouble booking my motorhome for its service, in line with the requirements, what timescale is acceptable?

Annual Service Delays due to the COVID19 situation
The Swift Group recognise that your planned annual service of your caravan or motorhome may have been delayed due to the impact of the COVID19 virus public restrictions. To avoid any unnecessary pressure we are allowing all customers whose service was due between 23 March 2020 and 30 June 2021 an extra six months to complete their annual service.

For the first service, we state that the van is serviced within the generous time window of 90 days before the anniversary of the date of purchase, and 60 days after. The third service must be completed by the third anniversary of the date of purchase.

We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.

Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.

For van conversions and pre 2012 coachbuilt motorhomes the benefit of the 3 year Supersure and 3 year Body Shell warranties may be transferred to a new owner if the motorhome is re-sold, providing the terms and conditions have been adhered to, particularly the annual servicing.

The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the build number of the motorhome. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.

The benefit of the Extended 10 Year Body Shell warranty for 2012 onward coachbuilt models is transferrable up to 6 years with the additional 4 years being non transferrable to new owners and applicable to the original registered keeper of the vehicle only. Further details are available from Swift Group.

Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.

All Swift Group motorhomes have a 3 year body shell integrity warranty and a 3 year Supersure manufacturer’s warranty. In addition to this all 2012 onward coachbuilt motorhomes (excludes van conversions) come with an extended 10 year body shell warranty from the original date of purchase.

Full details are supplied in the owners' Service & Warranty Handbook. This policy is dependent upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners’ Service & Warranty Handbook.

The Fiat or Peugeot element of the motorhome, has an independent warranty, and any questions regarding this, should be directed to Fiat or Peugeot.

In order to protect your investment and to maintain the warranty policy, you must have your motorhome serviced annually. We strongly recommend that you continue to have your motorhome professionally serviced, even after the warranty has expired.

I am having trouble booking my motorhome for its service, in line with the requirements, what timescale is acceptable?

Annual Service Delays due to the COVID19 situation
The Swift Group recognise that your planned annual service of your caravan or motorhome may have been delayed due to the impact of the COVID19 virus public restrictions. To avoid any unnecessary pressure we are allowing all customers whose service was due between 23 March 2020 and 30 June 2021 an extra six months to complete their annual service.

For the first service, we state that the van is serviced within the generous time window of 90 days before the anniversary of the date of purchase, and 60 days after. The third service must be completed by the third anniversary of the date of purchase.

We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.

Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.

For van conversions and pre 2012 coachbuilt motorhomes the benefit of the 3 year Supersure and 3 year Body Shell warranties may be transferred to a new owner if the motorhome is re-sold, providing the terms and conditions have been adhered to, particularly the annual servicing.

The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the build number of the motorhome. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.

The benefit of the Extended 10 Year Body Shell warranty for 2012 onward coachbuilt models is transferrable up to 6 years with the additional 4 years being non transferrable to new owners and applicable to the original registered keeper of the vehicle only. Further details are available from Swift Group.

Yes, the warranty can be extended, most dealers offer comprehensive packages. This is however, independent of the Swift Group and is sold as an insurance based policy.

The network of Swift Group Dealers and Park Operators will be able to source most parts you require for your holiday home. We would advise you to return to your selling agent to obtain any spare parts you may need.

The Swift Group will endeavour to supply spare parts for holiday homes for eight years from the time of production.

Where the original part is no longer available, Swift will try to advise an alternative part.

Please be aware that any issues, resulting directly or indirectly from a modification of fitment of a non-standard part, even via an approved Swift Group dealer, will not be covered by The Swift Group warranty.

Your Swift Group Dealers/Park Operators have access to an online ordering system, which gives estimated delivery dates for all parts ordered. If the dealer or park operator requires further assistance, the dealer support team will be happy to help your dealer/park operator. We do not advise customers to contact the Swift Group to chase parts as you will not have the specific information required to trace the order.

Please refer to our warranty section under Holiday Homes.

Your warranty policy stands with your supplying dealer/park operator and they are obliged to carry out any warranty work on your holiday home.

Yes, the warranty can be extended, most dealers and park operators offer comprehensive packages. This is however independent of the Swift Group and is sold as an insurance based policy.

Please refer to our warranty section under Holiday Homes.

Your warranty policy stands with your supplying dealer/park operator and they are obliged to carry out any warranty work on your holiday home.

Yes, the warranty can be extended, most dealers and park operators offer comprehensive packages. This is however independent of the Swift Group and is sold as an insurance based policy.

The technical book, supplied with your caravan, indicates the A/A dimension for your awning. However, due to the varying awning designs and sizes the awning sizes given are approximate only. Specific awning sizes must be confirmed by your dealer or the awning manufacturer prior to purchase

The technical book, supplied with your caravan, indicates the A/A dimension for your awning. However, due to the varying awning designs and sizes the awning sizes given are approximate only. Specific awning sizes must be confirmed by your dealer or the awning manufacturer prior to purchase

The technical book, supplied with your caravan, indicates the A/A dimension for your awning. However, due to the varying awning designs and sizes the awning sizes given are approximate only. Specific awning sizes must be confirmed by your dealer or the awning manufacturer prior to purchase

Please see the table below for a list error codes:

Fault 1: AC heater current is measured to be 75% below nominal current.

Action: Contact your dealer or a Thetford service Centre.

Fault 2: DC heater current is measured to be 75% below nominal current.

Action: Contact your dealer or a Thetford Service Centre.

Fault 3: AC heater is ON when it should be OFF.

Action: Contact your dealer or a Thetford Service Centre

Fault 4: DC heater is ON when it should be OFF.

Action: Contact your dealer or a Thetford Service Centre

Fault 5: Senses flame when gas should be OFF.

Action: Contact your dealer or a Thetford Service Centre.

Fault 6: Senses gas output terminal ON when should be OFF.

Action: Contact your dealer or a Thetford Service Centre.

Fault 7: Senses gas output terminal OFF when should be ON

Action: Contact your dealer or a Thetford Service Centre.

Fault 8: AC mains supply is 20% below nominal

Action: Your controls are in manual AC mode, but there is no power available. Check if you plugged in the 230V connection, if so the voltage supply on the 230V connection is too low, contact the power supplier.

Fault 9: Gas lockout because flame fails to ignite after 30 seconds.

Action: Your controls are in manual gas mode, but the flame fails to ignite. Check if your gas cylinder is empty or if one of the shut off valves is in gas mode until flame ignites. Contact your dealer or a Thetford Service Centre if the problem is not resolved.

Fault 10: No 'engine running' signal is present and control is in AUTO mode.

Action: Your controls are in manual DC mode and the engine of your vehicle is not running. The refrigerator can only cool on 12V when the engine of your car is running. Start the engine or select a different energy mode.

Fault 11: No energy source is available and control is in the AUTO mode.

Action: Your controls are in the AUTO mode, but no energy source is available. Start the engine, connect the 230V supply or open the gas supply and reset the refrigerator by turning it off and on again.

Fault 12: Thermistor fails: control automatically switches to Backup mode (BOS)

Action: Check if the connector above the fin on the inside of the cabinet is correctly plugged in. If so contact your dealer or a Thetford Service Centre.

Fault 13: Display Board and Power board lost communication with each other.

Action: Contact your dealer or a Thetford Service Centre.

Depending on specification, your tourer may be fitted with a 20w solar panel and regulator.This solar panel and regulator will provide additional 12v power whenever sunlight is available to the panel. This will be directed to the leisure battery whether the control panel is ON or OFF, and regardless of the position of the SYSTEM SHUTDOWN button.The solar panel can be used to:

• Extend the amount of time, when the tourer is in storage, between required re-charges of the leisure battery. (i.e. between re-charges using an electrical hook up / the on board charger)


• Extend the amount of time, when rallying before the leisure battery is depleted.


• Provide a trickle charge to the leisure battery when no other electrical systems are in use.

The use of the solar panel does not enable the use of any 230v appliances or systems it only supplies a 12V feed.

The amount of power available from the panel is a maximum of 1.17amps at 12 volts. This figure assumes the panel is in direct sunlight in perfect conditions, and is a much lower figure than that which is available from the on-board battery charger (approx. 25amps) - as a result, the best way to charge a leisure battery remains to be use of the on board charger via a main hook up connection. Aside from low light levels, there are various factors which can reduce the amount of power available from the panel:

• The direction of the sunlight available to the panel. The performance will be highest when the sunlight is from directly overhead. When the sun is low in the sky, a lower output can be expected. Direct sunlight will provide better performance than bright cloud.


• Objects overhead or to the side of the tourer (such as branches or tall buildings) may place the panel in shadow and reduce performance.


• Debris on the surface of the panel will filter sunlight and so restrict available power.

Please consider the above factors when positioning the tourer, particularly for storage, and where practical and safe please consider cleaning the surface of the panel as part of the cleaning routine for your tourer.It is possible to fit additional solar panels, which will increase the amount of power directed to the leisure battery when sunlight is available, and there is an electrical connection underneath your existing panel which will simplify the fitting of additional panels. Your dealer will be able to advise further, in terms of the physical sizes of panels which are available to fit on the roof of your tourer, and whether this will require a change of regulator / any further changes to wiring.

Depending on specification, your tourer may be fitted with a 20w solar panel and regulator.This solar panel and regulator will provide additional 12v power whenever sunlight is available to the panel. This will be directed to the leisure battery whether the control panel is ON or OFF, and regardless of the position of the SYSTEM SHUTDOWN button.The solar panel can be used to:

• Extend the amount of time, when the tourer is in storage, between required re-charges of the leisure battery. (i.e. between re-charges using an electrical hook up / the on board charger)


• Extend the amount of time, when rallying before the leisure battery is depleted.


• Provide a trickle charge to the leisure battery when no other electrical systems are in use.

The use of the solar panel does not enable the use of any 230v appliances or systems it only supplies a 12V feed.

The amount of power available from the panel is a maximum of 1.17amps at 12 volts. This figure assumes the panel is in direct sunlight in perfect conditions, and is a much lower figure than that which is available from the on-board battery charger (approx. 25amps) - as a result, the best way to charge a leisure battery remains to be use of the on board charger via a main hook up connection. Aside from low light levels, there are various factors which can reduce the amount of power available from the panel:

• The direction of the sunlight available to the panel. The performance will be highest when the sunlight is from directly overhead. When the sun is low in the sky, a lower output can be expected. Direct sunlight will provide better performance than bright cloud.


• Objects overhead or to the side of the tourer (such as branches or tall buildings) may place the panel in shadow and reduce performance.


• Debris on the surface of the panel will filter sunlight and so restrict available power.

Please consider the above factors when positioning the tourer, particularly for storage, and where practical and safe please consider cleaning the surface of the panel as part of the cleaning routine for your tourer.It is possible to fit additional solar panels, which will increase the amount of power directed to the leisure battery when sunlight is available, and there is an electrical connection underneath your existing panel which will simplify the fitting of additional panels. Your dealer will be able to advise further, in terms of the physical sizes of panels which are available to fit on the roof of your tourer, and whether this will require a change of regulator / any further changes to wiring.

Depending on specification, your tourer may be fitted with a 20w solar panel and regulator.This solar panel and regulator will provide additional 12v power whenever sunlight is available to the panel. This will be directed to the leisure battery whether the control panel is ON or OFF, and regardless of the position of the SYSTEM SHUTDOWN button.The solar panel can be used to:

• Extend the amount of time, when the tourer is in storage, between required re-charges of the leisure battery. (i.e. between re-charges using an electrical hook up / the on board charger)


• Extend the amount of time, when rallying before the leisure battery is depleted.


• Provide a trickle charge to the leisure battery when no other electrical systems are in use.

The use of the solar panel does not enable the use of any 230v appliances or systems it only supplies a 12V feed.

The amount of power available from the panel is a maximum of 1.17amps at 12 volts. This figure assumes the panel is in direct sunlight in perfect conditions, and is a much lower figure than that which is available from the on-board battery charger (approx. 25amps) - as a result, the best way to charge a leisure battery remains to be use of the on board charger via a main hook up connection. Aside from low light levels, there are various factors which can reduce the amount of power available from the panel:

• The direction of the sunlight available to the panel. The performance will be highest when the sunlight is from directly overhead. When the sun is low in the sky, a lower output can be expected. Direct sunlight will provide better performance than bright cloud.


• Objects overhead or to the side of the tourer (such as branches or tall buildings) may place the panel in shadow and reduce performance.


• Debris on the surface of the panel will filter sunlight and so restrict available power.

Please consider the above factors when positioning the tourer, particularly for storage, and where practical and safe please consider cleaning the surface of the panel as part of the cleaning routine for your tourer.It is possible to fit additional solar panels, which will increase the amount of power directed to the leisure battery when sunlight is available, and there is an electrical connection underneath your existing panel which will simplify the fitting of additional panels. Your dealer will be able to advise further, in terms of the physical sizes of panels which are available to fit on the roof of your tourer, and whether this will require a change of regulator / any further changes to wiring.

Depending on specification, your tourer may be fitted with a 20w solar panel and regulator.This solar panel and regulator will provide additional 12v power whenever sunlight is available to the panel. This will be directed to the leisure battery whether the control panel is ON or OFF, and regardless of the position of the SYSTEM SHUTDOWN button.The solar panel can be used to:

• Extend the amount of time, when the tourer is in storage, between required re-charges of the leisure battery. (i.e. between re-charges using an electrical hook up / the on board charger)


• Extend the amount of time, when rallying before the leisure battery is depleted.


• Provide a trickle charge to the leisure battery when no other electrical systems are in use.

The use of the solar panel does not enable the use of any 230v appliances or systems it only supplies a 12V feed.

The amount of power available from the panel is a maximum of 1.17amps at 12 volts. This figure assumes the panel is in direct sunlight in perfect conditions, and is a much lower figure than that which is available from the on-board battery charger (approx. 25amps) - as a result, the best way to charge a leisure battery remains to be use of the on board charger via a main hook up connection. Aside from low light levels, there are various factors which can reduce the amount of power available from the panel:

• The direction of the sunlight available to the panel. The performance will be highest when the sunlight is from directly overhead. When the sun is low in the sky, a lower output can be expected. Direct sunlight will provide better performance than bright cloud.


• Objects overhead or to the side of the tourer (such as branches or tall buildings) may place the panel in shadow and reduce performance.


• Debris on the surface of the panel will filter sunlight and so restrict available power.

Please consider the above factors when positioning the tourer, particularly for storage, and where practical and safe please consider cleaning the surface of the panel as part of the cleaning routine for your tourer.It is possible to fit additional solar panels, which will increase the amount of power directed to the leisure battery when sunlight is available, and there is an electrical connection underneath your existing panel which will simplify the fitting of additional panels. Your dealer will be able to advise further, in terms of the physical sizes of panels which are available to fit on the roof of your tourer, and whether this will require a change of regulator / any further changes to wiring.

We would like to remind our customers how to prepare their Caravan or Motorhome for storage during the winter months to prevent Frost damage from occurring.

Servicing

• Arrange (in advance) the yearly service and habitation check, if the caravan's next service is due while the vehicle is stored.

Plumbing

• Open all tank drain valves to drain onboard and external tanks, and leave open.


• Open the safety drain valve (yellow handle) next to water heater, and leave open.


• Fully open all the taps and shower mixer, move mixer position to the middle, and leave all taps in the open position.


• Unscrew the shower head and shower hose, shake out remaining water and allow water to drain. It is advised to leave the shower head and hose disconnected.


• Run pump for a short time, until all water is expelled.


• Disconnect the inlet pipe to the onboard water pump, mesh filter and outlet pipe, and re-run the pump for a short time, to ensure all the water is removed. Leave the system disconnected during storage.


• Fit the cowl cover to the Truma Ultrastore.


• Clean waste pipes and tanks using a sterilising fluid.

Electrical

If vehicle is being stored while connected to 230v Mains Hook-up:

• Ensure that the leisure battery is connected and the 20A local fuse(s) is connected.


• The isolator switch on PSU (where fitted) should be in the 'ON' position, however. the control panel should be switched 'OFF'.

If Alde system is installed, there is a frost protection setting, which can be used.

• Vehicles can be left in this condition for extended periods, with the charger operating to maintain the battery. However, periodic maintenance and inspection is recommended, this should include the battery condition.

If vehicle is being stored not connected to 230v Mains Hook-up:

• Charge the leisure battery for 24 hours prior to placing caravan in storage.


• Ensure the isolation button on PSU (where fitted) is in the 'OFF' position.


• Ensure leisure battery is connected and 20A local fuse(s) is in place only if an alarm or tracker device is fitted.


• The alarm / tracking device will eventually drain the leisure battery - we recommend regular (monthly) inspection / re-charging of leisure battery.


• Remove the leisure battery and store in a dry place, if an alarm or tracker device is not fitted.


• The battery should not be adversely affected by winter temperatures but the level of charge should be maintained to maximise the life span of the battery. This can be achieved using an automotive type battery charger as and when required.

Gas system

• Ensure the gas supply is isolated at the gas bottle, and ensure that the gas manifold taps are off.


• Check the age and condition of the high pressure gas hose and regulator, and replace if required.

Appliances

• Check the battery expiry date on the smoke alarm and replace or remove as required.


• Ensure the fridge is turned off.


• Clean the inside of the fridge.


• Prop the fridge door open, and if possible, the internal freezer compartment door for ventilation.


• Fit fridge vent winter covers (if available).


• Ensure all hob / oven / microwave surfaces are clean.


• If the caravan is going to be left connected to 230v supply while not in use, ensure the microwave is unplugged.

Toilet

• Drain the toilet reservoir.


• Empty the toilet cassette.


• Leave toilet caps removed and apply acidfree Vaseline or similar to the seals.


• Drain the toilet reservoir.


• Empty the toilet cassette - The Thetford Cassette porta potti is easily winterised for storage.


• Empty the fresh water tank using the drain tube / fresh water tank level indicator (level indicator on electronic models only).


• Pull the lever indicator / drain tube down from top plug position and outward through door opening to drain water from the tank.


• Empty the water fill funnel by pulling the bottle away from tank.


• Remove the small water cap on the filler bottom, allowing water to drain from the water funnel. (Not C-200 toilet).


• Do not tighten caps, this helps in keeping unit dry. The pour out spout and vent plug can be removed. Seals should be greased if necessary with acid-free Vaseline.

Exterior

• Ensure that all windows, skylights and access doors are closed and secured.


• Ensure all fixed ventilation points (high and low) are clear from debris and obstructions.


• Ensure the vehicle is not parked where falling debris (i.e. leaves, tree sap) could cause damage.


• Avoid leaving the vehicle parked in soft ground, long grass or a potential area where standing water may form.


• Lubricate relevant points on the chassis.


• Remove road wheels, using the correct jack points and suitable axle stands, or if being left on road wheels rotate wheels (every two weeks) and ensure the correct tyre pressures are maintained.


• A purpose made cover maybe used, but please ensure the cover is a good fit, breathable and securely fitted. Note: A poorly fitted cover can rub and damage the bodywork. Non-breathable covers will encourage mould to grow.

Interior (Furniture / furnishings)

• Open all lockers and internal doors, to ensure good circulation.


• Remove cushions and store them in a dry location or ensure all cushions are placed in a well ventilated area.


• Close all blinds and curtains. Customers are reminded to check the tension on blinds after storage if left closed for long periods.


• Thoroughly ventilate the caravan or Motorhome by opening doors or windows periodically.


• Placing water absorbent crystals in the van during the winter months, will help reduce moisture levels and mould growth.


• We do not recommend leaving portable heaters in the van unattended.

Here at the Swift Group we understand that your leisure vehicle is at the heart of your holiday and our aim is for every member of the Swift Community to enjoy their leisure time and make many happy memories along the way.   However, sometimes things can go wrong but we are here to help and we are committed to resolving issues quickly.

Please raise your concerns with your Purchasing Dealership or Park in the first instance and give them the opportunity to resolve your complaint.

Please forward an email to our dedicated Customer Experience Team at enquiries@swiftleisure.co.uk and include your full details, chassis number and a full overview of your experience and complaint.

Your complaint will be allocated to a member of the team who will acknowledge receipt of your complaint within 5 working days and then proceed to carry out an investigation, this may mean you will receive a telephone call should the Customer Experience Representative need any further information.

Once the Customer Experience Representative has conclude their investigation you will receive a full response of their findings in writing.

Should a plan of action need to be put in to place to resolve any outstanding issues the Customer Experience Representative will work with your dealership or park to ensure you are kept updated.

Your case will then be escalated to our Senior Management Team to be reviewed and a final decision made.