Finding the right department for your enquiry
When you require assistance:
1. Check
1. Check the Owners Handbook
for specific answers relating to the operation of your product and general information regarding your warranty.
Download Owners Handbooks:
2. Check
2. Check the Technical Handbook
for specific information regarding your vehicle, including weights, dimensions, wiring diagrams and tyre pressures.
Download Technical Handbooks:
3. Contact
3. Contact your dealer
with your specific query
Or your appliance manufacturer
A number of Swift Group suppliers manage their own technical and warranty queries and if listed your first contact should be directly with them
Alternatively, view our extensive FAQs:
If you have a specific query regarding:
Annual Habitation Servicing
Any person or company that is NCC approved can undertake servicing on our Caravan or Motorhome products. Should Swift specific parts be required or a warranty related issue arises all orders and claims must be placed through a Swift Group Dealer.
Warranty
Swift Group are unable to authorise claims directly from customers, instead a warranty claim must be placed through a Swift Group Dealer or Park Operator and submitted to us. We will assess the claim and if authorised send the part to the repairer. It is possible to extend the warranty of your product through most dealers, this is independent of The Swift Group and is sold as an insurance based policy.
For full warranty details look in the Owners’ Handbook.
Vehicle Mods and Non-Standard Parts
Please be aware that any issues, resulting directly or indirectly from a modification of fitment of a non-standard part, even via an approved Swift Group dealer, will not be covered by The Swift group warranty.
Spare Parts
Parts can only be ordered through a Swift Group dealer, who will be able to offer the required part number, cost and estimated lead time. Swift endeavour to supply parts for vehicles up to 8 years old, where the part is not available Swift will try to advise an alternative system. The dealer will require your VIN/Chassis number to locate the part.
Insurance Claims
The Swift Group are aware that insurance related repairs maybe placed with the insurers repairer, who may not be an authorised Swift Dealer or Repairer. In this case, the repairer will need to order any required parts through a Swift Group Dealer or Authorised Repairer and customers are reminded this extra process may lead to delays.
Product Handbooks
If you have lost your vehicle handbook, or require a replacement you can download a copy of your handbook for free directly from our website. Alternatively Swift Group can send you a copy for a small fee.
When contacting your dealer:
Locating your VIN (or vehicle chassis Number)
In order for us to correctly identify your vehicle, the parts contained within and the history, we require the vehicles chassis number or VIN.
For Caravans, the chassis number can be found under the A Frame cover, stamped onto the chassis itself. The chassis number can also be, etched on all caravan windows from 1992 onwards.
For Motorhomes, the VIN can be found on the front windscreen and on the plate of the front cross member within the engine compartment and on the Swift manufacturers plate situated on the front bulkhead.
For Holiday Homes, the VIN can be found on the front chassis cross member and also on the Swift manufacturers plate situated on the lower corner of the rear panel.
In all cases, your chassis or VIN will also be recorded on the documentation received when you purchased the vehicle.
Swift Online Community:
If your dealer is unable to answer your query and the handbook does not contain the answer required, you can contact the Swift Group directly.