What is Connect Direct?

Connect Direct is an online system which personalises each customers experience of owning their Swift Group product. The system is now available across the entire caravan, motorhome and holiday home ranges.

Customer Service



Customer Chat

How does it work?

Once you have logged on and created your profile, you will be able to access a whole host of information, specific to your model. In addition you will be able to have a direct line into the retail team, with the launch of a live chat facility.

Should a problem occur, you will be able to report a fault to us directly, enabling us to react quickly and work together with your dealer to take the problem away from you the owner and resolve the issue as quickly as possible.

Product upgrades and notifications will be sent via Connect Direct keeping you up to date over the coming years. This online system provides a direct route for you into the Swift Group, and enables us to provide you with proactive Customer Service support, enhancing your experience.

Connect Direct is in addition to the traditional methods of contacting us.

Key Benefits

  • Access to information 24/7
  • Ability to report faults directly to us
  • Product upgrades and notifications
  • Live chat direct into our experienced retail team
  • Upload service history records
  • Service history reminders
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