Swift Group Warranties
Caravans Warranty (2017 models onwards)
All the illustrations and descriptive matter in this handbook are intended to give a general idea of the caravan. Changing market and supply situations and our policy of continuous product development may prevent us from maintaining the exact specifications detailed in this handbook. We therefore reserve the right to alter specifications as materials and conditions demand. Dealers are not agents of Swift Group Limited ("Swift") and have absolutely no authority to bind the manufacturer by any express or implied undertaking or representation.
Your caravan has three warranties:
For all parts or fittings of your caravan other than the body shell, Swift will repair (or at it's option, replace) any defective parts or fittings for 3 years from the date of purchase (or hire purchase) subject to conditions, terms and exclusions below.
Body Shell Warranty
For the body shell, Swift will repair (or at its option, replace) any defects with the body shell for 6 years from the date of purchase (or hire purchase), subject to the conditions, terms and exclusions below.
Extended Body Shell Warranty
For the first owner, Swift will repair (or at its option, replace) any defects with the body shell for 10 years from the date of purchase (or hire purchase), subject to the conditions, terms and exclusions below.
- You must ensure that your caravan has had an Annual Service (see clause 2 below) within 90 days before or 60 days after each anniversary of the original date of purchase. In order to preserve your SuperSure Warranty, the third Annual Service must be carried out before the expiry of the 36 month period from the original date of purchase. In order to preserve your Body Shell Warranty, the sixth Annual Service must be carried out before the expiry of the 72 month period from the original date of purchase. In order to preserve your Extended Body Shell Warranty, the tenth Annual Service must be carried out before the expiry of the 120 month period from the original date of purchase. If you have not performed an Annual Service then Swift will not be obliged to perform any work under the applicable warranty. Original VAT invoices must be retained as proof that Annual Services have been carried out.
- The Annual Service must be carried out in accordance with the requirements in this handbook. You will be responsible for any charges made for an Annual Service. If the Annual Service is performed by an authorised Swift Group Service Centre then Swift warrants that the Annual Service has been performed correctly. If the Annual Service is performed by an unauthorised repairer or service centre then if the Annual Service has not been performed in accordance with the requirements in this handbook and/or work has been performed on your caravan that is defective or faulty, then Swift will not be obliged to perform any work under this Warranty (insofar as it relates to defective or faulty work or defective Annual Service).
- All new caravans must be registered with Swift within 6 weeks of purchase as new.
- The benefit of the SuperSure Warranty and Body Shell Warranty may be transferred to a new owner if the caravan is re-sold, provided that the caravan has been serviced in accordance with the requirements of this handbook, and details of the change of ownership have been supplied to Swift using the change of ownership form set out in this handbook as soon as reasonably practicable after the change.
- The benefit of the Extended Body Shell Warranty is non transferable to new owners and applies only to the original registered owner.
- If any repairs are identified as being necessary during an Annual Service or otherwise, Swift will only pay for Warranty work performed by an authorised Swift Group Service Centre. The caravan must be made available to an authorised Swift Group Service Centre within 6 weeks of the date the repair need was identified for the work to be carried out. The cost of transporting, towing or moving the caravan by any means to or from the place of repair is the responsibility of the owner.
- The SuperSure Warranty, the Body Shell Warranty and/or the Extended Body Shell warranty only apply to caravans purchased and used primarily within the UK.
- The Body Shell Warranty and Extended Body Shell Warranty cover any defect with the panels and seams of the caravan. This includes body leaks, delamination of panels or floor, water ingress through any permanently sealed seam joints.
- The SuperSure Warranty will cover in the first 12 months any defect other than those specified in the Exclusions below.
- In years 2 and 3 of the SuperSure Warranty, the Warranty will only cover any defect with the following components:
- Chassis Components: all chassis members, including corner steadies, overrun device, axle and braking system (excluding brake drums and shoes)
- Electrical System: PSU, battery charger, Smart Command and interior lighting units (excluding bulbs).
- Water System: water heater, fresh water tank, water pump, water gauges, taps and shower head.
- Cooker: the cooker unit including grill, oven, burners, igniter and flame failure device.
- Refrigerator: gas igniter, flame failure device, door seal condenser, gas control valve, 12V and 230v heater elements, gas thermostat, 230v thermostat and 230v temperature control switch
- Cassette Toilet: the cassette toilet (excluding seals, valves and glands)
- Heating System: thermostat, motor, switches, control unit, gas heater, flame failure device and igniter (excluding ducting and fittings)
- Windows: the functionality of the opening and closing system (stays, handles and catches) and a warranty against the cracking of the acrylic. Excludes fading.
- Upholstery: zips, seams and colour fastness
- Swift shall not be liable under this Warranty for any defect related to or arising from the following:
- The failure of a component for reasons of fair wear and tear;
- Damage resulting from freezing, fire, overheating or accidents (whether caused by the user or a third party);
- Misuse of any component;
- Normal deterioration, corrosion, intrusion of foreign or harmful bodies, lack of servicing or negligence of any person other than Swift which causes stoppage of or impairment to the function of any component of the caravan;
- Replacement of parts which have reached the end of their effective working life because of age and/or usage;
- Cleaning or adjustment of any assemblies;
- Cosmetic finishes to kitchen sinks, cooker tops, vanity units, shower trays.
- Damage caused by any abrasive cleaners
- Issues related to condensation in normal use;
- Routine maintenance items which are part of the annual service including brake shoes, one shot nuts, lubricants, AKS pads, rubber gas hose, the cleaning of the heater and fridge flues, the replacement of gas jets, the resealing and/ or replacement of shower room sealant, and the adjustment and lubrication of locks.
- In addition to the exclusions above, in years 2 and 3 of the SuperSure Warranty Period, Swift Group Limited shall not be liable under this Warranty for any defects related to:
- Alloy wheels: after 24 months from date of purchase, this excludes wear and tear, (tyres & valves excluded).
- Wall and Roof GRP sheeting material: after 24 months from date of purchase only
Swift shall also not be liable under the SuperSure, Body Shell and Extended Body Shell Warranties if the Caravan has been neglected, misused, modified or use for hire or reward or if the identification marks (chassis/VIN numbers) have been removed or defaced. The caravan will be deemed to have been neglected if it has not been serviced and maintained as stated in this handbook or any repairs being identified as necessary at an Annual Service or by a Swift Group Service Centre have not been carried out in a reasonable time.
You have legal rights under UK law governing the sale of consumer goods. These warranties do not affect your legal rights.
The name and address of the warranty and Guarantee provider is:
Swift Group Limited, Dunswell Road, Cottingham, East Yorkshire, HU16 4JX.
In the unusual event that a fault develops and you need to claim under Body Shell Warranty or the SuperSure Warranty, your first contact should normally be made through the dealer from whom the caravan was purchased. If this is not feasible then a claim may be dealt with by a different authorised Swift Group Service Centre, please contact the Swift Group Customer Service Department on 01482 875740 or enquiring on our website: www.swiftgroup.co.uk directly for details.