Registrations for Connect Direct, Swift Group’s exclusive online customer service account surpassed the important milestone last week of one thousand members.
Following its successful introduction in 2014 on premium ranges of caravans, Swift Group has invested in extending Connect Direct to owners of all new caravans, motorhomes and holiday homes for the 2017 season ensuring everyone has the opportunity to benefit from the service.
Customer Satisfaction is of primary importance at Swift Group; the only manufacturer to have an in- house customer service team and is constantly exploring how to improve an owner’s experience. Connect Direct was developed to be a proactive service to customers and an extension of the existing customer service operation at Swift.
Connect Direct provides a host of benefits for owners: notification of when vehicle services are due; a service history record; updates and links to vehicle information; direct contact with Swift Group and much more. Customers contact Swift through either a dedicated telephone number, email address or live link facility. And if a vehicle develops a problem the owner can contact Swift directly who will work with them and their chosen dealer to resolve it.
“The growth in Connect Direct registrations is tremendous news, especially for new owners who are now benefitting from enhanced customer service” said Amy Archer, Deputy Managing Director, “as a company we lead the industry in many areas and to be at the forefront on customer service is especially rewarding. Ensuring our customers can enjoy their leisure time with the added peace of mind they have from the direct support of our dedicated customer services team is really important to us. Connect Direct takes our customer service offering to new levels, and the registration figures show just how relevant this offering is to our customers today.”