Motorhomes Frequently Asked Questions

The network of Swift Group dealers will be able to source most parts you require for your vehicle. For details of your nearest dealer click on the Find a Dealer button in the right hand navigation menu and follow instructions on screen.

The Swift Group will endeavour to supply spare parts for vehicles, for 8 years from the time of production.

Where the original part is no longer available, Swift will try to advise an alternative system.

Your Swift Group dealer has access to an online ordering system, which gives estimated delivery dates for all parts ordered. If the dealer requires further assistance, the parts team will be happy to help your dealer. We do not advise customers to contact the Swift Group to chase parts, as you will not have the specific information required to trace the order.

All of our Swift Group Dealers have access to our online catalogue, which includes photographs and drawings, to assist our dealers in the identification of parts. The dealers also have access to check the progress of their orders.

All Swift Group motorhomes have a 3 year body shell integrity warranty and a 3 year Supersure manufacturer’s warranty. In addition to this all 2012 onward coachbuilt motorhomes (excludes van conversions) come with an extended 10 year body shell warranty from the original date of purchase.

Full details are supplied in the owners' Service & Warranty Handbook. This policy is dependant upon complying with the terms and conditions of the policy, particularly, the regular annual servicing of the product. For full details click the warranty menu option or look in the owners’ Service & Warranty Handbook.

The Fiat or Peugeot element of the motorhome, has an independent warranty, and any questions regarding this, should be directed to Fiat or Peugeot.

In order to protect your investment and to maintain the warranty policy, you must have your motorhome serviced annually. We strongly recommend that you continue to have your motorhome professionally serviced, even after the warranty has expired.

For the first service, we state that the van is serviced within the generous time window of 90 days before the anniversary of the date of purchase, and 60 days after. The third service must be completed by the third anniversary of the date of purchase.

We would always recommend that the product is serviced by a recognised and approved Swift Group Dealer, or Swift Approved Repair Centre. However, we will accept services completed by an NCC approved dealership.

Your warranty policy stands with your supplying dealer, and they are obligated to carry out any warranty work. However the Swift Group will authorise any Swift Group Dealer or Swift Approved Repair Centre to carry out the work. It is at the discretion of the individual dealer, whether they take on any additional customers.

For van conversions and pre 2012 coachbuilt motorhomes the benefit of the 3 year Supersure and 3 year Body Shell warranties may be transferred to a new owner if the motorhome is re-sold, providing the terms and conditions have been adhered to, particularly the annual servicing.

The warranty can be transferred to new owners, in 2 ways. You can either contact the Swift Group, quoting the build number of the motorhome. Alternatively, your Swift Group Dealer can update the files, via the online aftersales system. In order for the warranty to be transferred, the terms and conditions must be adhered to, particularly the annual servicing.

The benefit of the Extended 10 Year Body Shell warranty for 2012 onward coachbuilt models is transferrable up to 6 years with the additional 4 years being non transferrable to new owners and applicable to the original registered keeper of the vehicle only. Further details are available from Swift Group.

We would always recommend that you contact your supplying dealer, or if this is not convenient, your local Swift Group Dealer, or Swift Approved Repair Centre, so that an inspection can take place, and the necessary course of action agreed.

We would recommend that you write to your dealer, copying the letter to the Swift Customer Care Team, quoting the serial number of your caravan, or build number of your motorhome, requesting a response explaining how they will resolve your complaint.

The majority of information you require is available through your Swift Group Dealer. Should you need to contact Swift Customer Care, please quote the build number of your motorhome, along with your post code and full name. The Customer Care Team will then normally respond to your enquiry within 5 working days.