The Swift Group

Q : What is the correct tyre pressure for my vehicle?

A : The tyre pressures, for your vehicle, can be found in multiple locations. With the Technical Book, supplied with your vehicle, you will find your quoted tyre pressure at the MTPLM. The tyre pressures can also be found on the weight plate, next to the habitation door (caravans) and in the Fiat / Peugot / ALKO handbook (Motorhomes).

Adjustments to the tyre pressures can be made, if the vehicle is not fully loaded to the MTPLM.

Q : What awning size is required for my caravan?

A : The technical book, supplied with your caravan, indicates the A/A dimension for your awning. However, due to the varying awning designs and sizes the awning sizes given are approximate only. Specific awning sizes must be confirmed by your dealer or the awning manufacturer prior to purchase.

Q : How long do parts take to arrive?

A : The Swift Group quote a maximum of 6 weeks for a spare part to be sent to your dealer, and we are constantly trying to improve this lead time.

The actual lead time depends on a number of factors: The manufacturer of the part, the location of the part and whether we hold any stock of the part. A current season part, in stock will be delivered to your dealer in a matter of weeks, whereas a specially order 1-off part may take slightly longer.

Please be aware that dealers may not order the part against your specific chassis number, so if you are contacting us with a request for a lead time, please obtain the order number from your dealer, and quote this number when contacting us.

We are not able to send parts to anyone other than the Swift Group Dealer or authorised repairer.

Q : I wish to purchase and fit an after market accessory for my product (i.e. solar panel, motor mover, satellite dish, alarm, etc.), can you advise on which device I should purchase?

A : The Swift Group are aware of the well known accessories available for fitment onto our products, and we try to cater for as many products as possible. However, due to the shear number of units available we do not test and approve every product, and therefore, are not able to comment on whether the device is suitable for use on our products.

We suggest that your question be directed to either the installer or manufacturer of the after-market accessory.

Q : What is the maximum TV size that can be fitted to a caravan / Motorhome, with a drop down TV unit?

A : The maximum dimensions of the TV, that will fit into the unit is 336mm (H) x 390mm (W) x 70mm (D)

Q : My Nord NE209 Alarm has had an activation. How can I tell which sensor caused the activation?

A : The Nord alarm, via the LED on the PIR, is able to inform the user of the reason for the activation. The LED will flash in a sequence, which will be repeated 20 times, when the alarm is disarmed. The following list shows the causes of alarm activation, and the number of LED flashes for each:

Q : I wish to re-paint part of my vehicle, or match another product to the existing colour. Can you please advise of my paint colour or colour code?

A : Please see the table below for a list of current paint codes:

Q : My Thetford fridge is displaying an error on the LCD. What does this code mean?

A : Please see the table below for a list error codes:

Q : I am experiencing issues with my water system. Do you have a fault finding guide?

A : Please see the notes below:

Pump will not start, when a tap is opened:

• Check fuse(s).
• Check power source(s), and ensure there is sufficient voltage to run the pump.
• Using a multi-meter, ensure there is power at the pump. If not, refer to your dealer as there maybe damaged cabling or a fault with the fusebox.
• Is the pump hot? If so, allow to cool before retrying.
• Has the vehicle been stored over winter? Was it correctly winterised? If no, the pump may have frozen, causing permanent damage.
• The pressure switch may need adjusting.

Pump runs, but will not pressurise system (i.e. no or little water being discharged from taps) – Not Pulsing:

• Ensure water in source is present (onboard tank or aqua roll).
• Check in-line filter is free from debris and correctly fitted.
• Ensure water system has been primed correctly, as per the handbook, and there are no air-locks present.
• Ensure there are no water leaks on the outboard side of the pump (high pressure side).
• Ensure there are no restrictions in the plumbing.
• Using a multi-meter, ensure there is power at the pump. If not, refer to your dealer as there maybe damaged cabling or a fault with the fusebox.
• Ensure the inlet side of the pump (including Truma inlet and in-line filter) are watertight and no allowing air into the system.
• Ensure the pump has good voltage.

Pump continues to run (for more than 5 seconds) after taps are closed or pump turns on for no reason:

• Check for leaks on the high pressure side of the pump.
• Ensure water system has been primed correctly, as per the handbook, and there are no air-locks present.
• Ensure the pump is securely mounted.
• Ensure the piping on the high pressure side of the pump is in good condition (not blowing or deforming)
• The pressure switch may need adjusting. See Section 7 for information on how to do this.

Noisy or rough operation:

• Check for leaks on the high pressure and low pressure side of the pump.
• Ensure that all pipes (especially those with 150mm of the pump) are not touching any furniture.
• Ensure the pump is securely mounted.
• Add additional rubber feet to the pump (if built before October 2008), available under part number 1086640.

Pump rapidly cycles (switches on or off) or water pulses from taps, including temperature pulsing:

• Check for leaks on the high pressure and low pressure side of the pump.
• Ensure there are no restrictions in the plumbing.
• The pressure switch may need adjusting. See Section 7 for information on how to do this.
• If water temperature only pulses from shower head, consider fitting a trigger shower head (available under 1086483).
• If the pump pulses, and a Truma Flo-Jet is fitted, consider fitting a surge damper (available under part numbers : 1088201 - Surge Damper, 1088202 - Bracket, 1010411 - T Piece adaptor).

Pressure switch adjustment (Shur-Flo):

Pressure Switch Adjustment, Shure-Flo pump (Normally Grey upper section with Black lower section/valve housing)

A pressure adjusting screw is present at the plumbing end of the pump. This pzi head screw should be turned clockwise to increase the pressure at which the pressure switch cuts power to the pump, turning the screw anti-clockwise will reduce the pressure at which the switch cuts power to the pump.

The pump would have left the factory pre-set at either 20psi or 30 psi depending upon the age of the vehicle - Older vehicles without an accumulator were set at the lower pressure setting. 30psi equates to turning the adjuster screw fully clockwise, slowly, until resistance is felt. (Turning the screw past this point may damage the pump).

Operating pressure adjustment, Shure-Flo accumulator

An accumulator is fitted with some Shure-Flo pumo installations. The Truma/Flo-Jet pump has an internal valving arrangement which works in the same way as an accumulator.

The pressure within the accumulator, if fitted, can be set via the connection on the end of the accumulator. This valve is as per an automotive tyre valve, and so can be checked and adjusted using automotive gauges and pumps. The pressure required within the accumulator relates to the pressure setting of the pump - when a Shure-Flo accumulator is factory fitted, it will be fitted with a Shure-Flo pump set at 30psi, requiring an accumulator pressure set at a manufacturer recommended 20psi.

Pressure switch adjustment (Flo-Jet):

Pressure Switch Adjustment, Truma/Flo-Jet pump. (Normally Grey upper section with White lower section/valve housing)

All of the Truma/Flo-Jet pumps used by Swift are pre-set at 20psi + / -2psi.

To further adjust the pressure switch setting, a cover cap must be first be removed from the end of the pump to reveal a pressure adjusting screw, as shown in the photos. A maximum of 1/4 turn clockwise or anti-clockwise, from the factory setting, is advised. Turning the screw clockwise 1/4 turn will increase the pressure switch cut-out pressure, turning the screw anti-clockwise will reduce the pressure setting.

Please note a second screw mounted below the cover cap is set in position with threadlock, this should not be disturbed.

Q : Can I upgrade the weight plate of my motorhome, to carry more payload?

A : The Swift Group cannot supply an upgraded weight plate, as the gross vehicle weight is set by the base vehicle manufacturer. The base vehicle has been tested and homologated to the declared weight.

Q : Can I upgrade the weight plate of my caravan, to carry more payload?

A : The standard/declared MTPLM quoted in the specification handbook and on new caravan weight plates maybe of lower value than the maximum possible.

If extra user payload is required, an upgrade maybe available (model dependant), this must be requested via your dealer.

If required you will be issued with the following:

1. New weight plate giving upgrade weight detail.
2. New NCC Certificate (declaring the upgraded MTPLM).
3. Manufacturers letter confirming the upgrade for that Vehicle Identification Number.

Q : What is the nose weight of my caravan?

A : The nose weight is defined as the static mass of the caravan supported by the towing device on the rear of the towing vehicle.

Depending on how the vehicle is loaded, the nose weight can be altered to suit the towing vehicle. Please note:

1. When measuring the nose weight it is important that the caravan is fully loaded. Do not place extra items indiscriminately into the caravan after this adjustment has been made.
2. The caravan is intended to be towed slightly nose heavy. The nose weight can be adjusted by distribution of the load within the caravan. The nose weight should be approximately 7% of the actual laden weight (but not greater than the hitch capacity) and at the same time suit the towing vehicle.
3. It is not recommended that you tow with just a battery, spare wheel and gas bottles as this may exceed the permitted nose weight. Additional payload must be placed behind the axle to compensate for this.

Q : Can I fit a cycle rack to the rear of my vehicle?

A : The Swift Group allows the fitment of cycle racks to our caravans and Motorhomes, and we have made provision for fixing blocks for this purpose. Due to the complex nature of a cycle rack, the different models available and the need to break into the habitation box (therefore, having a potential of a leak), we suggest this modification only be carried out by a competent person, ideally, a Swift Group dealer or Authorised Repairer.

Please be aware, a cycle rack cannot be fitted onto a model, where there is a rear escape window.